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Client Information

You will find below the legal information on your rights according to the regulations on contracts for distance sales and e-commerce

Seller
Conclusion of contract
Right of Revocation
Shipping Costs
Delivery
Payment
Order Procedure

Seller

The purchase contract is concluded with

Rauschenberg Innovations GmbH
Hofäckerstraße 3
71732 Tamm
phone: +49 (0) 71 41 – 66 23 33
fax:      +49 (0) 71 41 – 66 23 36
info@rauschenberger.de

Domicile of the company | Tamm
Commercial Register | HRB 737549

VAT ID no. | DE 277095249
Managing Director | Simon Rauschenberger

You can reach our customer service for questions and complaints on weekdays from 9:00 am to 6:00 pm at phone number + 49-7141-66 23 33 as well as by e-mail at info@rauschenberger.de

Conclusion of Contract

By clicking the button [order now], you are submitting a binding order for the goods specified on the order page. You shall receive the order confirmation by e-mail immediately after sending the order. This concludes the purchase contract.

Consumers´ Right of Revocation

Consumer specifies any natural person who enters into a legal transaction for purposes which can not be attributed primarily to their commercial or their self-employed professional occupation.

Notice on revocation

Right of Revocation

You have the right to revoke this contract within a period of fourteen days without stating reasons.

The period of revocation shall be fourteen days from the date on which you or a third party that you designate, which is not the carrier, have or has taken possession of the last product.

To exercise your right of revocation, you must contact us

Rauschenberger Innovations GmbH
Hofäckerstraße 3
71732 Tamm
e-mail address: info@rauschenberger.de
phone: +49-7141 66 23 33
fax:      +49-7141 66 23 44

by means of a clear declaration (for example, a letter sent by mail, fax or email) about your decision to revoke this contract. You may use the appended revocation form template, but this is not required.

You can also electronically fill in and submit the revocation form template or other clear declaration on our website clax.de. If you use this option, we shall immediately send you an acknowledgement of receipt of such a revocation (e.g. by e-mail).

In order to comply with the revocation period, it is sufficient that you send the notice of exercising the right of revocation before the revocation period has expired.

Consequences of the revocation

If you revoke this contract, then we shall return all payments that we have received from you, including the delivery costs (except for the additional costs resulting from the fact that you have chosen a different type of delivery than the standard delivery offered by us), within a period of fourteen days from the date on which the notice of revocation of this contract has been received by us. We shall use the same payment means for such return of payment that you used in the original transaction, unless expressly agreed upon otherwise; in no case shall you be charged for this return payment. We may refuse return payment until we have received the goods returned or until you have provided evidence that you have returned the goods, whichever is earlier.

You must return the goods to us immediately or certainly no later than fourteen days from the date on which you inform us of the revocation of this contract. The deadline has been observed where you dispatch the goods prior to the expiry of the period of 14 days. You shall bear the immediate cost for returning the goods.

You shall only be liable for any decrease in value of the goods where this decrease in value is attributable to your handling the goods in a manner that is not necessary for examining the nature, characteristics and mode of operation of the goods.

Price Components and Shipping Costs

The prices specified on the product pages include the statutory value added tax and all other price components.

We shall deliver free of charge (only within Germany). In the case of payment by cash on delivery, an additional fee of EUR 2.00 shall be payable on the spot to the delivery agent. Any additional costs which are not paid or billed via us (for example duties) shall not apply.

Delivery

Delivery only within Germany shall be with DHL/Hermes All items offered are ready to be delivered, unless stated otherwise clearly in the product description (delivery time: maximum 5 days).

Payment

You can select payment by payment in advance, credit card, PayPal. If you select the payment method of payment in advance, then we shall inform you of our bank details in the order confirmation and deliver the goods after receipt of payment. If you pay by credit card, your account shall be debited two days after delivery of the goods

Order Procedure

Once you have found the product you are looking for, you can add it to your shopping basket by clicking the [add to shopping basket] button. You can view the content of the shopping basket at any time by clicking the [shopping basket] button. You can remove the products from the shopping basket at any time by clicking the [delete] button. If you want to purchase the products in the shopping basket, click the [checkout] button. Please then enter your details. The mandatory details are marked with “*”. Any registration is not required. Your data is transmitted in an encrypted manner. After entering your data and selecting the payment method, you can access the order page by means of the [check details] button, where you can again check your details. You complete the order process by clicking on the button [order now] The process can be aborted at any time by closing the browser window.

Before clicking the [order now] button, you must accept our General Terms and Conditions and our Privacy Statement. Without clicking these buttons you can not order from us.

We shall store the contractual text and send you the order data by e-mail. You can also view the General Terms and Conditions here at any time. Your order data will no longer be accessible via the Internet for security reasons.